Account and Registration
Q - What is the account? And what’s for?
A - With your lady-choice.com account, you will have access to the following information:
  • - Your Account Information
  • - Your Order History
  • - Process a Return
  • - Your Wish List
  • - Your Email Subscriptions
  • - Your Coupons and promotion code
Q - How can I register?
A - You can register at anytime anywhere. You either use web browser or our mobile app to register.
To register through web browser, please go to www.lady-choice.com/sign up
To register through mobile apps, please download lady-choice in Appstore or Playstore, then after install, you can sign up for new user.
Q - I forgot my password, how do I log in?
A - If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address to retrieve your password hint. Your hint will be emailed to you within one hour. Please note that if you did not provide a password hint upon registration, the email you receive will be blank. If you still do not remember your password, you can call 015 303 664 to reset your password.
Order and cancelation
Q - Do you accept orders through Voice call or SNS chat?
A - you can make an order though voice call or SNS chat service only on some specific products. We appreciate if you understand our difficulties by making order through your individual account, as it will help both of us a lot.
Q - How can I find the status of my order?
A - You can find the status of a particular order and view your order history on the order status page.
Q - How do I know when an item will be restocked online or stocked in stores?
A - Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.
Q - What happens to my order if an item is out of stock after my order has been placed?
A - If an item in your order is out of stock after your order has been placed, the out of stock item will be cancelled from your order and you will receive notification via email. All in stock items in your order will be shipped to you. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the “email me when in stock” alert.
Q - What happens to my shipping fee if part of my order is cancelled?
A - If you met the $50 minimum free shipping threshold when your order was placed but part of your order was cancelled by Lady-choice, the order will still ship for free.
Billing and payment
Q - What forms of payment do you accept?
A - Lady-choice.com currently accepts ABA Pay, Wing Pay, Pi Pay, Dara Pay and in special condition, we also accept COD (Cash on delivery).
Q - Do you accept international credit cards?
A - Currently lady-choice.com cannot accept international credit cards and we can only ship to an address within the Cambodia and its territories. We apologize for the inconvenience this may cause.
Delivery and refund
Q - What are your delivery and return policies?
A - Please refer to our delivery and return policy.
Q - I want to return my purchase! What do I do?
A - If you are not 100% satisfied with your purchase from lady-choice you can return your item(s) for a full refund of purchase and you only pay for shipping and delivery service fee. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Please note that return and refund are apply for some specific items only.
Q - What is Delivery fee & Times?
A - For more detail about delivery fee and time, please refer to our delivery policy
Q - How can I make tracking orders?
A - To track an order, visit the My Account Page. You need to sign in to access your account information.
Q - How can I know the exact date and time of delivery?
A - Please refer to our delivery policy.
Q - Can I pick up my order at the Lady-choice office?
A - We are e-commerce; picking up at our office is currently not available. We appreciate if you prefer to pickup your order at any nearby our location for your best convenience.
Q - What happens after the delivery time has passed?
A - You can contact our hotline support to follow up the delivery.
Q - How can i return and refund?
A - You can contact our staff to return and refund as soon as possible after you receive the products. For more detail about return and refund, please refer to our return and refund policy.
Other
Q - What are cookies? Do I need to enable cookies on my browser?
A - A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on lady-choice.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
Q - Do you offer Live Chat support?
A - Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.